Delivery Information

We deliver to mainland UK but can by arrangement deliver to; Scotland, Northern Ireland, Republic of Ireland, Europe and the Channel Islands.

Deliveries are usually made by a heavy goods vehicle with a tail lift. 

Delivery will be made to your door proving it is at street level - our couriers are not insured to take stoves into your property. Placement of your products is at the discretion of the delivery driver. Deliveries of stoves over gravelled or uneven drives are not possible; therefore please arrange an alternative delivery location. Failure to disclose this information may result in an aborted delivery and a delivery charge being levied. Please arrange an alternative delivery location if there is a problem with access to your property (e.g. gravelled or uneven drives, narrow lanes etc...) The carrier will make an additional charge if access is unsuitable and also if there is no one at the delivery address to inspect and sign for the goods.

Please do not sign for any goods until unpacked and checked in full. If any items are damaged please notify the driver and sign the note 'goods damaged'. If the delivery driver will not wait until the goods are checked please sign for as 'damaged', do not sign unchecked. Brendon Hill Stoves must be notified within 24 hours of any damage otherwise we will be unable to claim under our carrier's insurance. Goods signed for in good condition cannot be replaced if they are subsequently found to be damaged.